To ensure all of our members have a great experience on eGoods, most purchases are covered under eGoods Money Back Guarantee.

The eGoods Money Back Guarantee means you’re protected if the item you ordered didn’t arrive, is faulty or damaged, or doesn’t match the listing. You’ll get your money back. For all the details of how the  Money Back Guarantee works, please see our full policy guidelines below.

Frequently Asked Questions



When does eGoods Money Back Guarantee apply?

You’re covered under the Guarantee when:

  • You don’t receive an item
  • You receive an item that doesn’t match the listing
  • You receive an item that’s broken or faulty

Our sellers normally work with buyers to quickly resolve any issues, but if you can’t agree on a solution, you can ask us to step in and help. In most cases, you’ll be covered by eGoods Money Back Guarantee.

What happens if the seller doesn’t respond or won’t give me a refund?

Under the Guarantee, the seller has 3 business days to resolve your issue. If you can’t come to an agreement, you can ask us to step in and help. We’ll review the details of your case and make a decision as soon as possible.

What if I used IntraCoin as payment?

If you used IntraCoin as payment, you are covered under our IntraCoin Insurance Program where in cases where proof is ambiguous, we will refund the buyer and allow them to keep the item and also allow the seller to keep their IntraCoin as well.